Terms of Service
Last updated: 15-October-2024
1. Acceptance of Terms
By accessing or using the website of Relax Day Tours (“we,” “our,” or “us”) and booking our tours, you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these Terms, you may not access our website or use our services.
2. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last updated” date.
3. Booking and Payment
3.1 Booking Process
All bookings are subject to availability. A booking is not confirmed until you receive a booking confirmation from us via email or other electronic communication methods.
3.2 Payment
Full payment or a deposit (as specified in the tour details) is required to confirm your booking. All prices are in USD unless otherwise stated.
4. Cancellation and Refunds
We offer a flexible cancellation policy:
- You may cancel for any reason at least 24 hours prior to the tour and receive a full refund.
- You may cancel at any time if the reason for cancellation is beyond your control and receive a full refund.
- Reasons beyond control include, but are not limited to: illness, injury, unexpected disability, sudden changes in cruise itinerary or schedule, ship unable to dock due to bad weather, medical emergencies on board, weather emergencies, or if Relax Day Tours is unable to deliver due to emergency.
Known disabilities should not be a reason for cancellation, as we can accommodate most cases when conducting our excursion. Please inform us in advance of any mobility limitations so that we can be prepared to assist you in the best way possible.
5. Tour Operator’s Rights and Responsibilities
5.1 Tour Modifications
We reserve the right to modify tour itineraries due to unforeseen circumstances, weather conditions, or other factors beyond our control.
5.2 Traveler Removal
We reserve the right to remove any traveler from a tour if their behavior is deemed disruptive, dangerous, or incompatible with the tour’s operation. In such cases, no refund will be provided.
6. Traveler’s Responsibilities
6.1 Health and Fitness
You must ensure that you are in suitable physical condition to participate in the tour. Please inform us of any medical conditions, mobility issues, or allergies that may affect your participation.
6.2 Age Restrictions
While there are no general age restrictions for our tours, certain riskier activities cannot be performed by children under 5 years old. We will inform you of any such restrictions at the time of booking.
7. Limitation of Liability
To the maximum extent permitted by law, Relax Day Tours and its affiliates, partners, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Costa Rica. Any dispute arising from these Terms will be resolved exclusively in the courts of Costa Rica.
9. Contact Us
If you have any questions about these Terms, please contact us at:
Relax Day Tours
Puerto Limon, Costa Rica
Email: contact@relaxdaytours.com