Privacy Policy

Last updated: 15-October-2024

1. Introduction

Relax Day Tours (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.relaxdaytours.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Visit our website
  • Book a tour
  • Contact us for customer service

This information may include:

    • Name
    • Email address
    • Phone number
    • Basic payment information
    • Dietary restrictions or preferences
    • Basic health information (such as mobility issues or allergies) to ensure a safe tour experience

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

  • Browser type
  • Pages visited
  • Time and date of your visit
  • Referring website addresses

We may also use cookies and similar tracking technologies to collect information about your browsing behavior.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your tour bookings
  • To provide customer support and respond to inquiries
  • To improve our website and services
  • To comply with legal obligations
  • To ensure your safety and comfort during our tours
  • To detect, prevent, and address technical issues or fraudulent activities

4. Disclosure of Your Information

We may share your basic personal information with:

  • Tour operators and service providers necessary to fulfill your booking
  • Payment processors to handle transactions
  • Marketing and analytics partners (in an anonymized or aggregated form)
  • Legal and regulatory authorities, when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may have the following rights regarding your personal information:

  • Access and obtain a copy of your data
  • Rectify inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to the processing of your data
  • Data portability

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

7. Children’s Privacy

While we do not have age restrictions for most of our tours, we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, you may contact us at:

Relax Day Tours
Puerto Limon, Costa Rica
Email: contact@relaxdaytours.com